The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
Description: The Vice President for Information Technology is committed to the successful implementation of remote work practices within the division. To help illustrate this point, the Remote Work dashboard displays the total percentage of the division with remote work agreements, the percentage of each unit staff with remote agreements, and the most preferred remote working days.
Description: Bobcat Digital Signs, the digital sign solution for the university, is quickly becoming a sought-after service on campus. The usage, roll-out, display location, and display installation status can all be tracked using this dashboard.
Description: Early in 2021, all university websites were given approval to begin planning and transitioning their websites into the new, mobile-friendly Calico template. This report is to help depict the progress of the academic departments as they transition.
Description: The Division of Information Technology adheres to strict change management policies and we pride ourselves in our change management, communication, and approval procedures. This dashboard displays the total number of year-to-date release requests and the average time taken to approve those requests in the system.
Description: System and application up-time is crucial for the division and the university. University business demands reliable system availability. This dashboard displays the service availability for core infrastructure items such as shibboleth authentication, storage servers, virtual machines, and SAP.
Description: Zoom has become a staple application at the university. This report depicts the number of Zoom meetings held monthly alongside the number of active users.
Description: Displays the volume of IT support calls ITAC received per year, sorted by month, and divided by the ticket source (phone call, email, chat, etc.)
Description: Displays the breakdown of call categories and subcategories such as Canvas, Network, Office 365, etc.
Description: Displays the average customer satisfaction scores received by month.
Description: Displays a monthly view of total ITBS purchases orders processed and total amount.
Description: Displays a monthly view of total ITBS software and hardware reviews completed.
Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.
Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.
Updated: Each time it is viewed