Operational Metrics

The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.

Division of Information Technology Remote Work

Description: The Vice President for Information Technology is committed to the successful implementation of remote work practices within the division. To help illustrate this point, the Remote Work dashboard displays the total percentage of the division with remote work agreements, the percentage of each unit staff with remote agreements, and the most preferred remote working days.

Updated: Monthly.

Bobcat Digital Signs

Description: Bobcat Digital Signs, the digital sign solution for the university, is quickly becoming a sought-after service on campus. The usage, roll-out, display location, and display installation status can all be tracked using this dashboard.

Updated: Monthly.

Calico Website Template Migration

Description: Early in 2021, all university websites were given approval to begin planning and transitioning their websites into the new, mobile-friendly Calico template. This report is to help depict the progress of the academic departments as they transition.

Updated: Monthly

Change Management Metrics

Description: The Division of Information Technology adheres to strict change management policies and we pride ourselves in our change management, communication, and approval procedures. This dashboard displays the total number of year-to-date release requests and the average time taken to approve those requests in the system.

Updated: Weekly

System Availability

Description: System and application up-time is crucial for the division and the university. University business demands reliable system availability. This dashboard displays the service availability for core infrastructure items such as shibboleth authentication, storage servers, virtual machines, and SAP.

Updated: Monthly.

Zoom Users and Meetings

Description: Zoom has become a staple application at the university. This report depicts the number of Zoom meetings held monthly alongside the number of active users.

Updated: Monthly.

SAP Fiori Metrics

Description: This dashboard displays the device and application usage for SAP Fiori. Please note this report requires authentication and VPN access.

Updated: Daily

ITAC Support Volume

Description: Displays the volume of IT support calls ITAC received per year, sorted by month, and divided by the ticket source (phone call, email, chat, etc.)

Updated: Daily

ITAC Call Categories

Description: Displays the breakdown of call categories and subcategories such as Canvas, Network, Office 365, etc.

Updated: Daily

ITAC Call Volume and Average Wait Time

Description: Displays the volume and average call wait time by month.

Updated: Daily

ITAC Customer Satisfaction Scores

Description: Displays the average customer satisfaction scores received by month.

Updated: Daily

ITAC Net Promoter Scores

Description: Displays ITAC Net Promoter scores by month.

Updated: Daily

ITAC Training Class Attendance

Description: Displays ITAC monthly training class attendance.

Updated: Daily

ITAC Training Class Relevance

Description: Displays ITAC training class relevance scores.

Updated: Daily

IT Business Operations Monthly Computer Orders

Description: Displays a monthly view of computers ordered.

Updated: Monthly

HUB vs. Total Purchases

Description: Displays a monthly view of total ITBS purchases versus HUB purchases.

Updated: Monthly

Monthly Purchase Orders

Description: Displays a monthly view of total ITBS purchases orders processed and total amount.

Updated: Monthly

Monthly Software and Hardware Reviews Completed

Description: Displays a monthly view of total ITBS software and hardware reviews completed.

Updated: Monthly

Website Accessibility Report

Description: Displays the number of ADA issues found on webpages managed by Texas State.

Updated: Monthly

Buoy Metrics

Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.

Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.

Updated: Each time it is viewed

DUO and MFA Usage

Description: Displays the number of users in DUO and the number of multi-factor authentication transactions.

Updated: Monthly.

Eduroam Usage

Description: Displays the usage of Eduroam on campus.

Updated: Monthly.